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UP-FP-04: Performing Human Centered Design Process Assessments

September 8, 2021 @ 11:00 - 11:30

Process assessment is a disciplined project-oriented evaluation of an organizational unit’s processes with respect to a process assessment model. In this paper, several approaches are presented of how to assess HCD processes. In detail, the standard approach according to ISO 9241-210 and the HCD processes according to ISO 9241-220 are considered. It is explained, how an assessment of HCD processes should be prepared, executed, and followed up.


Rüdiger Heimgärtner
IUIC, Germany


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September 8, 2021
11:00 - 11:30